Legal information
Last updated: 1 October 2026. These terms apply to all quotes, bookings and services provided by Floral ForceHub. Please read them before accepting a quote.
By accepting a quote or booking a service with Floral ForceHub, you agree to these terms. If anything in a written quote differs from these terms, the quote takes priority for that job.
Quotes are free and are based on what we see during the garden visit and the information you give us. Each quote lists the tasks, frequency and price, and remains valid for 30 days unless it states otherwise.
If conditions on the day are materially different from what we were told or could reasonably see, for example hidden rubble, rotten wood inside a tree or blocked access, we will explain the issue and agree any change with you before continuing.
A booking is confirmed when you accept a quote in writing, by email, message or through our website. We will agree visit days with you and confirm them in writing.
Regular care plans run month to month and continue until either party gives notice under the Refund and Cancellation Policy.
You agree to:
We work with reasonable skill and care, following recognised horticultural and arboricultural practice. Work may be paused or rescheduled for safety reasons, including heavy rain, strong wind, lightning or unsafe access. Where weather prevents work, we will rearrange the visit at no extra cost.
Prices are as stated in your quote. Regular care plans are invoiced monthly and one-off jobs on completion, unless the quote says otherwise. Invoices are payable within seven days of the invoice date.
We may charge reasonable costs for repeated late payment, and we may pause regular visits while an invoice is overdue.
Green waste from our work is removed and composted or recycled unless you ask to keep it. Plants, trees, compost and materials remain our property until paid for in full.
Plants are living things and can be affected by weather, pests, watering and use of the garden after we leave. We give clear aftercare advice and our replacement terms for newly planted trees and plants are set out in the Refund and Cancellation Policy.
We hold appropriate insurance for our work. We are responsible for loss or damage caused by our negligence. We are not responsible for damage caused by hidden defects we could not reasonably have known about, existing disease or decay, or for indirect losses. Nothing in these terms limits liability where the law does not allow it to be limited.
If you are unhappy with any part of our work, please tell us within 48 hours of the visit. We will look into it promptly and, where we have fallen short, return to put it right.
We may update these terms from time to time; the version in force when you accept a quote applies to that job. These terms are governed by the laws that apply where our business is registered. You can reach us through our contact page, by email at info@floralforcehub.com or by phone on +880 1864-984616.
If anything here is unclear, get in touch and we’ll explain it in plain words.
